Our Policies
Refund and Cancellation Policy
We understand that circumstances can change, and we have structured our refund and cancellation policy to be fair and compliant with Indian consumer standards for digital services. Please read the following carefully before purchasing any consultation or report:
No Refund for Completed Services: Due to the personalized and intangible nature of vedic services, we do not offer refunds for consultations that have already been completed or for reports/services that have been delivered. Once you have received your vedic reading, report, or attended the consultation session, the service is considered rendered in full and cannot be undone.
Cancellation of Appointments: If you need to cancel a scheduled vedic consultation, please do so with sufficient notice. Cancellations made more than 24 hours before the scheduled consultation time are eligible for a full refund of any fees paid. However, cancellations made within 24 hours of the appointment (including no-shows or last-minute cancellations) will not be eligible for a refund, as it may be difficult to fill that slot on short notice. We appreciate your understanding that our vedic consultants reserve time for your session.
Rescheduling: As an alternative to cancellation, you may request to reschedule your session. If you contact us at least 24 hours in advance, we will do our best to accommodate a new time for your consultation (subject to vedic consultant’s availability). Rescheduling requests made with less than 24 hours before the appointment may be treated as a late cancellation (and thus might incur the no-refund policy above), at our discretion.
Service Not Delivered or Delayed: In the unlikely event that we are unable to deliver a service you paid for – for example, if a vedic consultant could not conduct the session or a report was not delivered – due to our error or unforeseen technical issues on our side, we will provide you the option of a refund or a rescheduled service. If a technical glitch or error caused your payment to be deducted but you did not receive the service, we will verify the issue and ensure you get a full refund or the service you paid for. Your satisfaction and trust are important to us.
Refund Request Procedure: If you believe you are entitled to a refund under this policy (e.g., you cancelled in time or did not receive the service), please contact our customer support team as soon as possible. You should submit your refund request within 7 days of the payment date for it to be considered. In your request, include relevant details such as your name, contact information, order/transaction ID, the service booked, and the reason for cancellation or refund. You can reach us via email at our support address or by phone (details provided on our Contact page).
Note: Refunds will only be processed for requests received within 7 days of the original payment date.
Processing of Refunds: Once a refund request is received and approved under our policy, we initiate the refund process within 3 business days. The refund amount will be credited back to the original mode of payment (e.g., credit card, UPI, net banking) used during the transaction. Please allow a total of 7 to 10 business days for the refund to reflect in your account, depending on your payment provider or bank’s processing timelines. We will send you a confirmation email once the refund has been processed from our side. If the amount does not reflect after 10 business days, please contact our support team for assistance.
No Refund for Incorrect Information Provided: The accuracy of vedic consultations and reports largely depends on the data you provide (such as your birth date, time, place, questions, etc.). It is the client’s responsibility to double-check and ensure all information given to Astro Vedangam is correct. We do not offer refunds if a service was rendered based on inaccurate or incomplete information provided by the client. In such cases, our vedic consultants have still spent time and effort on the consultation or report. Please verify your details before submission.
Duplicate Payments: If you accidentally make a duplicate payment for the same service (for example, if you refresh during payment and are charged twice), we will refund the extra payment after verifying the transaction. Please contact us with proof of double charge (transaction receipts), and we will ensure one of the payments is returned to you promptly.
Digital Products or Downloads: In case we offer digital content like e-books, pre-recorded webinars, etc., typically these are non-refundable once downloaded or accessed, unless the file is defective or not as described. We will clearly indicate on such product pages if a different refund policy applies.
Exceptions: Any exception to this refund policy (if any) will be at the sole discretion of Astro Vedangam’s management. For example, if a customer is genuinely dissatisfied with a service, we may review such cases individually to see if a partial refund or discount on a future service is warranted. However, since vedic guidance is subjective, we cannot guarantee satisfaction and thus generally do not refund for “outcomes not meeting expectations.”
Policy Changes: Astro Vedangam reserves the right to change or update this Refund and Cancellation Policy. Any changes will be reflected on this page. It’s advisable to review policies periodically. However, rest assured that any bookings made prior to a policy change will be honored according to the policy that was in effect at the time of booking.
By purchasing our services, you acknowledge that you have read and agreed to this refund and cancellation policy. We are dedicated to being transparent and fair, and we thank you for your cooperation and understanding.
ASTRO VEDANGAM 