Our Policies

Note: “This is a Vedic consultation marketplace platform, NOT a gimmick prediction or fake fortune-telling app.”

Privacy Policy

Your privacy is of utmost importance to us. Astro Vedangam is dedicated to protecting any personal information that you share with us. This Privacy Policy outlines what data we collect from you, why we collect it, who can access it, how long we retain it, and your rights regarding your information. We comply with applicable data protection regulations in India and ensure no unnecessary or unauthorized use of your data.

1. Information We Collect (What data we collect): When you use our services or website, we may collect:

• Personal Details: Name, mobile number, email, birth details (date, time, place), gender, and questions/background you share.
• Profile & Consultation Data: Kundali and related charts, consultation notes, preferences, and any files/media you upload.
• Communications: Messages sent via in-app chat/support, and metadata related to notifications.
• Audio/Video During Calls: Real-time audio/video streams during live sessions (enabled via a third-party SDK). Depending on session configuration or regulatory needs, our provider ZegoCloud may record or process audio/video and live sessions. Such recording/processing (including any retention) is handled by ZegoCloud under its own policy. See ZegoCloud Privacy Policy.
• Technical & Usage Data: IP address, device and OS information, app version, crash logs, pages/screens visited, and timestamps (collected via cookies/SDKs for analytics and performance).
• Payment Records: Transaction ID, amount, date, and service purchased. We do not store card numbers, CVV, UPI PINs, or net-banking passwords.
• Push & Identifiers: Apple Push Notification Service (APNs) tokens (stored in Firebase) and in-app instance IDs required to deliver notifications.

2. How We Use Your Information (Why we collect it):

• Service Delivery: Generate kundali/charts, provide consultations, and process bookings/payments.
• Account & Support: Manage your account, send confirmations/reminders/reports, and respond to support requests.
• Real-Time Calls: Enable secure audio/video sessions and deliver push notifications.
• Safety/Compliance: Prevent fraud, enforce terms, and comply with legal obligations.
• Improvement & Analytics: Understand usage, fix crashes, and enhance features and performance.
• Marketing (optional): With your consent, send updates or offers (you can opt out anytime).

2A. Who Can Access Your Data: Access is limited to:

• Astro Vedangam Team: Authorized staff and assigned vedic consultants on a need-to-know basis and under confidentiality.
• Third-Party Processors: ZegoCloud (real-time audio/video connectivity and, if enabled, session recording/storage subject to ZegoCloud’s policies), Firebase (notifications, analytics, crash reporting), and payment gateways (transaction processing). They process data only to provide their services to us and are contractually obligated to protect it.
• Legal/Compliance: When required by applicable law, court order, or to protect rights and safety.

We do not sell your personal data.

3. Protection of Your Data: We use industry-standard security practices (HTTPS/TLS, access controls, and regular updates). Only authorized personnel can access personal data. No method is 100% secure, but we act promptly on incidents and will notify you as required by law if a breach affects you.

3A. Data Retention (How long we keep it):

• Account & Profile Data: Kept while your account is active; deleted within 30 days after confirmed account deletion (backups may persist for up to 90 days).
• Kundali, Charts & Consultation Notes: Retained until you delete them in-app or request deletion; removed within 30 days of your request.
• Audio/Video Sessions: Delivered in real time via ZegoCloud. ZegoCloud may record and/or store session content (including live sessions) depending on configuration or legal requirements. Any such recording and its retention are governed by ZegoCloud’s Privacy Policy; we do not control or guarantee ZegoCloud’s retention timelines.
• APNs Tokens & Notification Identifiers (Firebase): Kept while notifications are enabled or for up to 90 days of inactivity, then purged.
• Analytics & Crash Logs: Up to 13 months for trend analysis and service improvement.
• Transaction Records: Minimum 5 years (or longer if legally required) for accounting and compliance.
• Support Tickets/Emails: Up to 24 months after resolution.

4. No Sharing of Personal Data with Third Parties (without consent): We do not sell or rent your data. We share only when necessary to provide services (e.g., with assigned consultants, payment processors), when required by law, or to protect our users and platform. Service providers receive only what is needed and must keep it confidential and secure.

5. Data Storage and International Transfers: We configure primary storage for user data in Firebase (Mumbai, India). While we aim to keep data stored in India, our service providers (e.g., Firebase/Google Cloud and related security/CDN layers) operate global infrastructure. As part of delivering the service (for example, content delivery, performance optimization, security, or redundancy), certain data may be processed, transmitted, or cached outside India. Where such processing occurs, our providers state that they apply appropriate safeguards and protections consistent with applicable laws and their policies. We will update this policy if our storage locations or practices materially change.

6. Cookies and Tracking: Our website and mobile application may use “cookies” (small data files stored on your browser/device) to enhance user experience, remember preferences (such as language), and help us analyze traffic. You can set your browser to refuse cookies or alert you when cookies are being sent; some features may not function properly without cookies.

In addition, we use Firebase services, which may store Apple Push Notification Service (APNs) tokens to enable delivery of push notifications to your device. These tokens are anonymous identifiers used solely for sending notifications and are not linked to personally identifiable information. We do not use cookies, APNs tokens, or other tracking technologies to collect personal data beyond your interactions with our app or website, nor do we track you across third-party sites or apps.

For transparency, please note that our app contains certain analytics and tracking-related code required for the Android version. Since we use a shared Flutter codebase, this code is also present in the iOS build; however, it remains inactive on iOS and does not collect, transmit, or share any user data.

7. Third-Party Links: Our site/app may contain links to third-party websites. Those sites have their own privacy policies and practices; please review them. We are not responsible for their content or data handling.

8. Your Control and Rights: You can request access to your data, ask us to correct inaccuracies, or delete data (subject to legal retention). Within the app you can delete a kundali and its related consultation data. You may also request complete account deletion; upon verification, we will deactivate and delete your account and associated personal data within the timelines stated above. For data export or deletion requests, contact us at info@astrovedangam.com. If you restrict certain processing, some services may not be available.

9. Privacy of Children: We do not knowingly collect personal information from users under the age of 18. A parent/guardian may input a child’s details solely for the purpose of obtaining consultations for the child. We recommend adding a child’s details within a separate kundali, which can be easily deleted by tapping and holding the kundali and deleting it from the pop-up’s Delete button. Parents can delete a child’s data at any time by deleting that kundali, and may also request deletion of the entire account and associated data by contacting info@astrovedangam.com. If we learn that we have collected personal data from a minor without verifiable parental consent, we will delete it promptly.

10. Changes to this Privacy Policy: We may update this Privacy Policy from time to time. Material changes will be posted here with an updated “Last Updated” date and, where appropriate, notified in-app or by email. Continued use of our services after such changes constitutes acceptance.

Contact Information: If you have questions about our privacy practices or wish to exercise your rights, contact us at info@astrovedangam.com.

Last Updated: November 6, 2025