Our Policies

Payment Terms

Astro Vedangam offers convenient digital payment options to make booking consultations or purchasing reports easy for our customers. By making a payment on our platform, you agree to the following payment terms:

Payment in Advance: All services are provided on a prepaid basis. You must pay the applicable fee before the consultation session is conducted or the vedic report is prepared/delivered. Booking of any paid vedic service is confirmed only after we receive full payment for that service. We cannot guarantee holding a time slot or commencing work on a report until payment is completed.

Accepted Payment Methods:

• UPI (Unified Payments Interface): You can pay through UPI apps (such as BHIM, Google Pay, PhonePe, Paytm, etc.).
• Credit/Debit Cards: All major cards (Visa, MasterCard, RuPay, etc.) issued by Indian banks are accepted.
• Net Banking: Direct online bank transfers from select Indian banks.
• Mobile Wallets: (If applicable) We may also support popular mobile wallets or payment apps.

Note: As of now, we primarily accept UPI and card payments from Indian accounts. If we introduce new payment options or international payment support in the future, we will update this policy.

All payments are processed in Indian Rupees (INR). We currently cater to Indian customers, and our prices are listed in INR. If you are using an international card or bank account, be aware that exchange rates or additional fees might apply (charged by your bank), and you are responsible for those.

Secure Payment Processing: Your online payment transactions on Astro Vedangam are handled through trusted, PCI-DSS compliant payment gateways. We use encryption and secure connections to process payments. Astro Vedangam does not store your card numbers, CVV codes, UPI PINs, or net banking passwords. When you enter payment details, that information is securely transmitted to the payment processor (e.g., your bank or a payment gateway) for verification. We may store basic transaction records (date, amount, order ID) but not your sensitive financial data, in alignment with our Privacy Policy.

Payment Confirmation: Upon successful payment, you should receive a confirmation on-screen as well as an email or SMS receipt from us (and possibly from your payment provider or bank). This confirmation will have a unique transaction/order ID. Please save this as proof of payment. If you do not receive confirmation due to a network issue but your account was debited, contact us with the details and we will verify the payment status.

Failed Transactions: In case a payment fails or is not completed (e.g., due to network issues, browser crash, insufficient funds, etc.), your booking or purchase will not be processed. You may need to initiate the payment again. If you believe money was deducted from your account despite a failure, please check with your bank; often such amounts are auto-reversed by the bank within a few hours. If the amount isn’t reversed in a reasonable time, contact us and we will assist in verifying the transaction.

Refunds for Payments: As detailed in our Refund and Cancellation Policy above, payments are generally non-refundable once a service is delivered, except under special circumstances (like cancellation within the allowed time or service non-delivery issues). Please refer to that section for specific conditions under which a refund might be issued. If a refund is approved, it will be processed back to the same payment method you used. For example, if you paid via UPI, the refund will go to the same UPI account; if you paid by credit card, the refund will reflect on that card. We do not issue cash refunds or alternate methods for online payments.

Service Fees and Taxes: The prices listed for our vedic services are the final charges. There are currently no hidden fees. If GST or any other tax is ever applicable, it will be included in the price or clearly indicated. You will get an invoice or receipt that outlines the amount paid and any taxes, if applicable. (We comply with all taxation laws as required.)

Payment Disputes: If you have any issue with a payment (for example, you were charged wrongfully, or you notice unauthorized use of your payment method), please inform us immediately. We will help investigate the matter. However, please also note that Astro Vedangam is not liable for losses due to unauthorized use of your payment instruments (for instance, if your card or UPI is used by someone without permission). Be sure to keep your payment details confidential. We will never call you asking for sensitive payment info; if anyone pretends to be Astro Vedangam support and asks for your OTP, UPI PIN or full card details, consider it fraudulent.

Offers and Discounts: At times, we may run promotional offers (like first session discounts, festival offers, etc.). The specific terms of each offer (validity, eligibility, how to redeem) will be communicated in those promotions. Generally, only one offer can be applied per transaction, and offers may not be combinable. Free or discounted services as part of promotions are also subject to these Terms of Service and policies.

By proceeding with a payment on Astro Vedangam, you signify that you understand and agree to these payment terms.